Privacy Policy

Last updated: 21 August 2026
 

At Clutch Collective, we respect your privacy and are committed to keeping your personal information safe.
 

This Privacy Policy explains what information we collect, why we collect it and how we use it when you visit our website, make a purchase or contact us.
 

1. Information We Collect
 

When you shop with Clutch Collective or interact with our website, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment information required to process your order
• Information you provide when contacting us
• Your preferences when you subscribe to our mailing list
• Website and browsing information, such as your IP address, browser type and interactions with our website

We only collect information that is reasonably necessary for us to operate our business and provide our services.
 

2. How We Collect Your Information
 

We may collect personal information when you:

• Create an account or place an order
• Subscribe to our mailing list
• Contact us through our website, email or social media
• Enter a competition or promotion
• Browse or interact with our website
• Make an enquiry about a product or order

We may also receive certain information automatically through cookies and similar technologies when you use our website.
 

3. How We Use Your Information
 

We may use your personal information to:

• Process and deliver your orders
• Process payments
• Communicate with you about your orders
• Respond to enquiries and customer service requests
• Provide information about products, drops, promotions and Clutch Collective updates where you have chosen to receive them
• Improve our website, products and customer experience
• Prevent fraud, misuse or security issues
• Meet our legal and business obligations

We will not sell your personal information to third parties.
 

4. Payments
 

Payments made through our website are processed by third party payment providers.
 

Clutch Collective does not store your full credit or debit card details on our own systems. Payment information is handled by the relevant payment provider in accordance with their own privacy and security policies.
 

Our payment provider(s): Stripe
 

5. Shipping
 

To deliver your order, we may provide relevant information such as your name, delivery address, email address and phone number to our shipping or courier providers.
 

This information is only provided where necessary to fulfil your order.

Our shipping provider(s): Australia Post
 

6. Third Party Services
 

We may use third party services to help operate Clutch Collective, including ecommerce platforms, payment processors, shipping providers, email marketing services, website analytics and social media platforms.
 

These providers may collect or process information on our behalf and may have their own privacy policies.
 

Our ecommerce platform: Wix
 

We recommend reviewing the privacy policies of these services to understand how they handle personal information.
 

7. Cookies & Website Analytics
 

Our website may use cookies and similar technologies to help us understand how visitors use our website, remember preferences and improve your shopping experience.
 

We may use analytics services to understand things such as website traffic, popular pages and general customer behaviour.

You can adjust your browser settings to refuse or restrict cookies. However, doing so may affect how some parts of our website function.
 

8. Marketing
 

If you choose to subscribe to our mailing list, we may use your email address to send you information about new drops, vintage finds, promotions, events and other Clutch Collective news.
 

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
 

We will not sell or rent your email address to another business for marketing purposes.
 

9. Social Media
 

Clutch Collective may have social media accounts and may interact with customers through platforms such as Instagram, TikTok and Facebook.
 

If you choose to interact with us through these platforms, your interactions may also be subject to the privacy policies of the relevant social media platform.

10. Keeping Your Information Safe
 

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
 

However, no online system can be guaranteed to be completely secure.
 

11. How Long We Keep Your Information
 

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer service, maintain business records and meet legal or accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.
 

12. Overseas Disclosure
 

Some of the third party services we use may store or process information outside Australia.
 

This may include our ecommerce platform, payment providers, email marketing services, analytics providers or other technology providers.
 

We will take reasonable steps to ensure that information is handled appropriately when it is disclosed to overseas service providers.
 

13. Accessing or Correcting Your Information
 

You may contact us if you would like to access the personal information we hold about you or believe that information we hold is incorrect or needs to be updated.

We will take reasonable steps to correct information that is inaccurate, incomplete or out of date.
 

14. Privacy Questions or Complaints
 

If you have a question, concern or complaint about how we have handled your personal information, please contact us.
 

Email: clutchcollectivestore@hotmail.com
 

We will review your concern and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
 

15. Changes to This Policy
 

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or privacy practices.
 

The latest version will always be published on our website with the updated date shown at the top of this policy.
 

16. Contact Us
 

If you have any questions about this Privacy Policy or how Clutch Collective handles your information, please contact us:
 

Clutch Collective
Sydney, Australia
Email: clutchcollectovestore@hotmail.com
 

Clutch Collective. Vintage worth clutching onto.